FAQ

GENERAL QUESTIONS

The levels that you purchased will appear under MY ACCOUNT
There you can directly select the level you want to practice.

All the major ones: Chrome, Firefox, Safari and Internet Explorer (from version 10). Please update your browser regularly so that you can see all the content in good quality. This will also enhance your personal security online.

MEDICAL QUESTIONS

For legal reasons we are unable and not allowed to provide advice on this kind of issues online. Please consult your doctor.

We are not saying that it is not suitable but it is not recommended that pregnant women take part in the online programme without consulting their doctor first. We are not able to carry out an assessment specifically for the mother & child by email. This can only be done by a doctor during a personal consultation.

PAYING ONLINE

We currently offer various secure methods for online payments: credit cards, immediate bank transfer and Paypal. All these methods are very well known online, extremely secure and recommended by reputable companies (e.g. see Stiftung Warentest consumer magazine) and they do not run on our server but through Wirecard AG our payment provider’s certified computer centre. We never see your data and neither does anyone else. So please use our secure page to pay. With these payment methods you can then also get started straight away!

We have identified this problem with one or two customers. They could not complete the purchase because they were using an out-of-date browser!

Which browser are you using? Internet Explorer? Chrome? Firefox? We recommend you update your browser and at the same time switch to a modern browser such as Firefox or Chrome.

Please try again afterwards. If you are still having problems then drop us a quick email and we will be happy to assist you.

TRAINING & DURATION

The programme is suitable for anyone who wants to learn self-defense. All the exercises are suitable for both genders.

Generally the training is suitable for beginners and all age groups over 16.

You can start the training straight away as soon as you’ve paid. You then have direct access to your videos.

The individual exercises don’t take any longer than 5 minutes. We recommend repeating the exercises regularly to memorise the techniques.

Of course you can also do sport to get stronger and increase your stamina. Our training teaches the techniques required to effectively defend yourself.

Not much, you can start straight away. All you need is a bit of space. Although you can do all the exercises on your own too, it is better to have a training partner. Please be careful not to injure each other, don’t carry out the techniques on your training partner using your full strength and force.

ACCESS & PASSWORD

In this case please write us an email at the address listed under Contact. Please then let us know the email address that you registered with, your method of payment, full name and time of purchase. We will then sort out the issue for you.

Please check your email spam folder first.

As a user you can select and enter the password yourself when you order.

You can really easily request a new password at https://www.selfdefensemaor.com/my-account/. Click “Forgotten password” and then enter the email address/username with which you registered for “Maor Self Defense”. It may take up to 15 minutes for you to receive a reply. Please also check your spam folder if you cannot find the password reset email.

You can really easily request a new password at https://www.selfdefensemaor.com/my-account/. Click “Forgotten password” and then enter the email address/username with which you registered for “Maor Self Defense”. It may take up to 15 minutes for you to receive a reply. Please also check your spam folder if you cannot find the password reset email.

It may take up to 15 minutes for you to receive a reply. If you still have not received a password reset email by then please write us an email at the address listed under Contact.